Your Guide to Field Service & Repair
Category: Equipment and Solutions
When your equipment is stuck out on the jobsite, or you need an emergency repair outside of typical business hours, contact Vancer for field service.
With heavy machine field service, the technician comes to you with the tools needed for repairs so you can get back to work as soon as possible.
How Does Field Service Differ from Shop Service?
When your equipment breaks down, you have two options. You can take it to the Vancer shop for repair, or you can call it in for field service. Field service is when a technician comes to you to make on-site equipment repairs.
Field service is a quick and convenient solution for immediate service or repairs on heavy equipment that would be difficult to transport. Field services are usually nearly identical to in-shop services, although some major operations such as rebuilds must occur in the shop.
The main difference with field service is its availability. Technicians are available 24/7 for emergency field services, while shop services are limited to regular business hours.
Benefits of Field Service
Field service offers many distinct advantages over shop service in applicable situations:
- Convenience: With field service, you can let the technicians come to you rather than scrambling to transport your equipment to a shop in the middle of an already tense situation.
- Availability: You can contact Vancer for emergency field service 24/7 and get back to work as soon as possible.
- Reduced risk: Eliminate the possibility of further damaging your equipment on the road when you don’t have to transport it for repair.
- Immediacy: When something goes wrong mid-job, you can reduce unplanned downtime with immediate repair by requesting emergency field service.
What Types of Equipment Can Field Service Benefit?
Most companies use field services for equipment that is too heavy or large to transport to a shop. You can also request field service for smaller machinery.
Many types of equipment can benefit from field service availability. Some of the most common pieces of equipment requiring field service include the following:
- Hi-Rail Excavators
- Hi-Rail Backhoe Loaders
- Hi-Rail Wheel Loaders
- On-Track Tie Crane
- Tie Magnet Crane
- Off-Track Equipment
- Attachments including:
Brushcutters | Undercutter bars | Tie Inserters | Tie Tampers | Hammers | Buckets | Grapples | Culvert Cleaners | Pile Drivers | And More
Get Reliable Field Service with Vancer
You can contact Vancer today to learn more or schedule field services for your equipment.